FAQs

1️⃣ What is PetQila?

PetQila is a premium pet food brand offering high-quality, natural, and vet-approved food & treats for dogs, cats, birds, rabbits, and turtles. We provide nutritious pet biscuits, chew bones, bird seeds, and more, ensuring your pets stay healthy and happy.

2️⃣ Where can I buy PetQila products?

You can shop directly on our website www.petqila.com and get your favorite pet products delivered to your doorstep.

3️⃣ Are PetQila products safe for my pet?

Yes! All our products are made from natural, pet-safe ingredients, free from harmful chemicals, preservatives, or artificial additives. Our products are vet-approved and tested for quality and safety.

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🐶 Dog Food & Treats FAQs

4️⃣ What ingredients are used in PetQila dog biscuits?

Our dog biscuits are made with natural ingredients like whole grains, real meat, vegetables, and essential vitamins to ensure a balanced diet. No artificial colours or harmful chemicals!

5️⃣ Are your chew bones and sticks safe for dogs?

Yes! Our chew bones & sticks are made from digestible, pet-safe materials that help promote dental health and satisfy natural chewing instincts.

6️⃣ Can puppies eat PetQila dog treats?

Yes! We offer soft & puppy-friendly chew sticks and biscuits, perfect for small and growing dogs. Always check the product label for specific age recommendations.

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🐦 Bird, Rabbit & Turtle Food FAQs

7️⃣ What types of birds can eat PetQila bird food?

Our bird food is suitable for parrots, pigeons, sparrows, and other pet birds. We use nutritious grains & seeds to ensure proper feather health and energy.

8️⃣ Do you offer food for small pets like rabbits and turtles?

Yes! We provide high-quality rabbit pellets & turtle food designed for balanced nutrition and proper growth.

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🚚 Order & Delivery FAQs

9️⃣ How long does delivery take?

We usually deliver within 3-7 business days across India, depending on your location.

🔟 Do you offer free shipping?

Yes! We provide free shipping on orders above ₹XXX. Check our website for ongoing offers.

1️⃣1️⃣ What payment methods do you accept?

We accept Credit/Debit Cards, UPI, Net Banking, and COD (Cash on Delivery) for your convenience.

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📞 Support & Returns FAQs

1️⃣2️⃣ What if my pet doesn’t like the product?

We strive for 100% customer satisfaction! If your pet doesn’t like our product, you can return it within 3 days, as per our return policy.

1️⃣3️⃣ How can I contact customer support?

You can reach us at 📧 info@petqila.com or call 📞 +91 88817 66616.

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🛍️ Product & Ingredient FAQs

1️⃣4️⃣ Are PetQila products made in India?

Yes! All PetQila products are proudly made in India, ensuring high-quality, locally sourced ingredients and strict safety standards.

1️⃣5️⃣ Do your products contain artificial preservatives or colors?

No! Our products are free from artificial preservatives, flavors, and harmful chemicals. We only use natural, pet-safe, and edible ingredients to ensure your pet’s well-being.

1️⃣6️⃣ Are PetQila products grain-free?

We offer both grain-inclusive and grain-free options. Check the product description for details if your pet has specific dietary needs.

1️⃣7️⃣ My pet has food allergies. Are PetQila products safe?

We use high-quality, hypoallergenic ingredients to reduce the risk of allergic reactions. However, always check the ingredient list or consult your vet if your pet has specific allergies.

1️⃣8️⃣ How should I store PetQila pet food?

✔ Dog biscuits & chew sticks – Store in an airtight container in a cool, dry place.
✔ Bird seeds & rabbit food – Keep in a sealed bag away from moisture and direct sunlight.
✔ Turtle food – Store in a dry place to prevent spoilage.

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🚚 Ordering, Shipping & Returns FAQs

1️⃣9️⃣ Can I track my order?

Yes! Once your order is shipped, you will receive a tracking link via email/SMS to monitor your package.

2️⃣0️⃣ What if I receive a damaged or wrong product?

If you receive a damaged, defective, or incorrect item, please contact PetQila Support within 48 hours of delivery for a replacement or refund.

2️⃣1️⃣ Do you offer international shipping?

Currently, we only deliver within India, but we are working on expanding our services internationally. Stay tuned!

📦 Bulk Orders & Wholesale FAQs

2️⃣2️⃣ Can I place a bulk order for pet stores or shelters?

Yes! We offer bulk discounts for pet stores, shelters, and breeders. Contact us at 📧 info@petqila.com for special pricing.

2️⃣3️⃣ Do you have a subscription service for pet food?

Coming soon! We are working on a monthly pet food subscription plan so you never run out of treats for your pet.

🌱 Sustainability & Ethics FAQs

2️⃣4️⃣ Is PetQila an eco-friendly brand?

Yes! We are committed to sustainable packaging and ethically sourced ingredients to reduce our carbon footprint while keeping pets healthy.

2️⃣5️⃣ Do you test on animals?

No! We are cruelty-free and never test our products on animals. Our recipes are formulated based on scientific research & vet approvals.

📞 Customer Support & Contact FAQs

2️⃣6️⃣ How can I reach PetQila customer support?

📧 Email: info@petqila.com
📞 Phone: +91 88817 66616
💬 Live Chat: Available on www.petqila.com during business hours.

2️⃣7️⃣ Do you have a loyalty or rewards program?

Yes! Sign up for PetQila Rewards to earn points on every purchase and redeem them for discounts.

Other Questions

1. What are the different types of food that birds eat?

Seeds are a staple in a bird's diet. They provide essential nutrients such as protein, carbohydrates, and healthy fats. Different bird species have preferences for specific types of seeds. For example, finches and canaries enjoy eating small seeds like millet and flaxseed, while larger birds like parrots and cockatiels prefer larger seeds such as sunflower and safflower seeds.

2. How can I attract birds to my backyard with food?

Attract Birds to Your Backyard and balcony with Our Nutrient-Rich Food present in a Finches premium seeds.

3. Can I feed bread to birds?

 

According to our expert advice, it is not recommended to feed bread to birds due to its low nutritional value.


4. Which fruits and vegetables are good for birds?

Some fruits that are good for birds include apples, berries, and grapes.

5. What seeds should I offer to attract specific bird species?

Consider offering sunflower seeds to attract a variety of bird species. Sunflower seeds are a popular choice among birds like cardinals, finches, and chickadees.

6. Can I leave out food for birds during all seasons?

Yes, it is recommended to leave out food for birds throughout the year.

7. How often should I refill bird feeders?

The frequency of refilling bird feeders depends on several factors, such as the number of birds visiting your feeder and the size of the feeder. Generally, it is recommended to refill bird feeders every 2-3 days to ensure a steady supply of food for the birds.

8. Do different bird species have different feeding habits?

Yes, different bird species have different feeding habits. Some birds eat only one type of food, while others eat a wide range of foods. Many birds also have seasonal changes in their diet

9. Are there any foods that are harmful or toxic to birds?

Chocolate and chocolate-containing foods might be one of our favourite treats, but we should resist the temptation to share any with our bird buddies

10. What kind of food should I feed wild birds?

Mixtures of peanuts, nuts, and dried fruit attract woodpeckers, nuthatches, and titmice. A relatively few species prefer milo, wheat, and oats, which are featured in less expensive blends.

11. Can I give bread to birds?

Bread is not nutritious for birds and can be harmful. It's often made up of refined flour and sugar, which are not good for birds. The high carbohydrates in bread can also lead to obesity and other health problems in birds.


12. What types of seeds do birds prefer?

The seed that attracts the widest variety of birds, and so the mainstay for most backyard bird feeders, is sunflower.

13. Can lovebirds eat sunflower seeds?

              Yes, lovebirds can eat sunflower seeds, but they should be given in moderation. Sunflower seeds are high in fat, so they should be treated as a treat rather than a staple part of their diet.

 14. Can lovebirds and cockatiels live together?

              Lovebirds and cockatiels can live together, but it’s important to take precautions. They have different temperaments and social needs.

 15. How many lovebirds can live together

              Lovebirds are social creatures and generally thrive in pairs or small groups. Ideally, it's best to keep them in pairs, as they can bond closely and provide companionship to each other. If you're considering keeping more than two, it's important to provide enough space and multiple nesting options to prevent territorial disputes. A group of four to six can coexist peacefully if introduced properly and given enough room. Just be sure to monitor their interactions to ensure everyone is getting along!