Shipping Policy

🚚 Shipping Policy – PetQila

At PetQila, we understand how important it is for you to receive your pet's favourite food, treats, and accessories on time and in perfect condition. That’s why we strive to ensure safe, quick, and reliable delivery of every order across India.

🛒 Order Processing Time

  • All orders placed on our website are processed within 24–48 business hours (excluding Sundays and national holidays).

  • You will receive a confirmation email and/or SMS once your order has been successfully placed.

  • Once shipped, a tracking link will be provided to monitor the progress of your delivery.

🚚 Shipping & Delivery Time

We partner with top-tier courier services to offer nationwide delivery:

Location Estimated Delivery Time
Metro Cities 2–4 business days
Tier 2 & 3 Cities 3–6 business days
Rural/Remote Areas 5–9 business days

Note: Delivery timelines are estimates and may vary due to unforeseen events like weather, transport delays, or public holidays.

💰 Shipping Charges

We believe in transparent pricing with no hidden fees.

  • FREE Shipping on all prepaid orders above ₹499.

  • For orders below ₹499, a nominal shipping fee of ₹49–₹79 applies, depending on your delivery pin code and weight of the parcel.

  • Cash on Delivery (COD) may incur an additional fee.

📦 Packaging & Handling

We take extra care to ensure your order arrives safely:

  • Products are securely packed using tamper-proof, hygienic packaging.

  • Perishable or fragile items are handled with extra care to ensure they reach you in perfect condition.

🔍 Order Tracking

  • Once your order is shipped, you will receive an email and/or SMS with a tracking number.

  • You can track your shipment directly on the courier partner’s website or through your “My Orders” dashboard on www.petqila.com.

🚫 Delays or Non-Delivery

We strive to deliver every order on time. However, some delays may be out of our control. If your order is:

  • Delayed beyond 10 days, please contact our support team.

  • Undelivered due to an incorrect address, the product may be returned to our warehouse. We will attempt redelivery after confirming the correct details.

📞 Customer Support

If you face any issues or have questions about your delivery:

  • 📧 Email: info@petqila.com

  • 📞 Phone/WhatsApp: +91-88817-66616 (Mon–Sat, 10 AM–6 PM)

We’re always happy to help!

✅ Final Note

Thank you for shopping with PetQila – where your pet’s happiness comes first!
We’re committed to giving your furry friends the care and products they deserve, delivered right to your doorstep.